Queda
Queda
Refund Policy

Fair Refunds.
Clear Rules.

We handle refunds transparently. Due to the instant nature of digital services, our policy is specific — here is exactly what qualifies.

Last updated: 2026

Digital Services Notice

Due to the instant delivery nature of our digital services, refunds are handled differently than physical products. Please read this policy fully before contacting support.

Eligible for Refund

  • Order fails to deliver within the stated delivery window
  • Provider error or technical fault on our platform
  • Order was charged but never processed
  • Duplicate charge for the same order

Not Eligible

  • Successfully delivered orders
  • Service completed as described
  • More than 24 hours after order completion
  • Orders where account details were incorrect
  • Voluntary cancellation after processing has started

Wallet Deposits

Funds added to your wallet never expire. Deposits are non-refundable to your bank account, but wallet credits can be used for any service at any time with no time pressure or expiry.

Process

How to Request a Refund

01

Contact Support

Reach us on WhatsApp, Telegram, or email with your order number and a brief description of the issue.

02

Order Review

Our team reviews the order status, delivery logs, and provider data within 2–4 hours.

03

Resolution

We resolve within 24 hours — via refill, order replacement, or wallet credit refund.

30-Day Refill Guarantee

Many of our services include a 30-day refill guarantee. If your followers, likes, or engagement drops within 30 days of delivery, we will automatically top it back up — no questions, no cost. Check the service description to confirm refill eligibility before ordering.

Need to Raise a Refund?

Contact our team and we will review your order within 24 hours.